App Store Google Play
Try free
FeaturesAIDashboardAPIPricingDownloadHelp
Appearance (Auto: light)
App Store Google Play
Try free
Home / Dashboard
06 · The b button · Pulse skin

The new personal dashboard.
Pulse skin, ⌘K & all 34 sections.

Warm paper palette, vermilion #FF4B2B / cobalt #2563EB accent, multi‑site scope switcher, ⌘K command palette, 5 live Pulse informers (8 KPIs, 46:1 dialog ratings, AI customer problem clustering, SLA alerts and 15 quick tiles) — click through the 1:1 interactive replica of the production dashboard below.

Start the tourLog in
Pulse · 1:1 Production34 Sidebar Sections5 Live Informers · 8 KPIsiOS · Android · Google Play · RuStore
Guided Product Tour · 1:1 with production Pulse skin

8‑step guided product tour + free exploration of all 34 sections

Follow the 8‑step guided storyline with spotlight coachmarks (including the new PWA Mobile App launcher), or freely click any of the 34 sections, switch roles and press ⌘K.

🧭 Product Guide (8 steps):
Smartbtn · Pulse Dashboard (all 34 sections · 1:1 prod) auto tour
All sites (8)/Home
updated 2s ago

Good afternoon, Anton

3 awaiting reply · 28 online now · 2 AI alerts · AI resolves 79% without humans · All sites (8) · edme.pro, coffee‑lab.ru +6
Chat rating today★ 4,918 ratings today · 96.5% positive
Dialogs today84+19%Session: 24h gap · 66 resolved by AI (79%)
Online on site28liveReal‑time · 9 on /pricing, 6 in /cart
Unread / Awaiting reply12 / 3Operator neededNew messages in queue
Ticket rating today (Freshdesk)★ 4,86 ticket ratings today · CSAT 94%
New tickets (Freshdesk + SB)4Awaiting first reply · L2 bridges active
Overdue by SLA1SB‑10485Ticket SB‑10485 · action needed
Calls & Voice AI today1611 handled by Voice AI · avg 1:24
★ Dialog ratings · 7 days46 positive per 1 negative
👍 Positive138 96,5%
👎 Negative3 −2
● Neutral2
○ Unrated64 143 of 207
edme.pro 👍64 👎1 coffee‑lab.ru 👍48 👎0 zerno‑b2b.ru 👍26 👎2
Customer problems (AI clustering) +3 in 24h
⚡ Spike: Invoice payment / B2B Faster Payments failing · EDI 5 · Checkout 27 in 3h
Corporate invoice generation error on orders over 50,000 ₽
B2B Invoices 14EDI 9📍 zerno‑b2b.ru 16
23
+42%
SMS verification code not arriving on loyalty login
Auth 8📍 coffee‑lab.ru 12
12
New
Rescheduling subscription delivery date on mobile
Delivery 9📍 edme.pro 9
9
−18%
Needs attention4
● Missed & queue: 2 clients waiting > 3 min · edme.pro
● Ticket SB‑10485 · Double subscription charge (SLA: 42m)
● 2 operator AI wishes awaiting KB approval
● Client changed rating ★ 5 → ★ 2 in dialog #4812
Project sites8 sites active
SiteSkin & AIOnlineWaiting
edme.proLiquid Glass · ИИ вкл142
coffee‑lab.ruNew Classic · ИИ вкл81
zerno‑b2b.ruVoice AI + Chat40
cakes‑spb.ruClassic · ИИ вкл20
Quick links (all 15 cabinet tiles) Role: Owner / Admin — 100% sections unlocked
01 · Home (Pulse) · 5 informers & 8 KPIs New

Complete daily summary for a single site or across all 8 projects: 8 daily KPIs, 46:1 dialog ratings, AI customer problem clustering with spike detection, SLA alerts and all 15 quick‑access tiles.

  • Project scope switcher: single site or aggregated across all sites
  • 8 daily KPIs: chat rating, dialogs (AI share), online, queue, Freshdesk CSAT, tickets, SLA overdue and Voice AI calls
  • «Dialog ratings (46:1)» informer with per‑site breakdown and «Customer problems (AI clustering)» with spike detector
  • All 34 sidebar sections, 15 quick tiles and role switching (Owner/Admin, Operator, Observer)
API
GET/statsGET/ratingsGET/problemsGET/support/tickets
02 · Conversations

Every request from the site, messengers and Avito in one queue with filters. An agent takes a dialog, transfers it to a colleague or department, closes it.

  • Queue with filters: mine, unanswered, with AI, by channel; full‑text search
  • Claim, transfer, add a second agent, close; typing and seen states
  • AI co‑pilot suggestion and AI reply inside the dialog, handoff with summary
  • Rating request after the dialog, transcript export and CRM deal creation
API
GET/chatsPOST/chats/{id}/claimPOST/chats/{id}/transferPOST/chats/{id}/closePOST/chats/{id}/rate‑requestGET/chats/{id}/transcript
03 · Online visitors New

See who is browsing your site in real time: city, device, current page, UTM source and a one‑click «Start chat» button.

  • Live visitor stream with page trail and time on site
  • Manual chat invitation from an operator with a personal message
  • Connected with smart auto‑invitations and the customer card
API
GET/visitors/onlinePOST/visitors/{id}/inviteGET/invitations/funnel
04 · Customers & deals · CRM New

Unified customer card and deal pipeline across all channels: name, contacts, deal value, history, tags and ratings.

  • Create and track deals right from a conversation, pipeline stages and value
  • Tags for segments: VIP, wholesale, B2B, complaint — filter and CSV export
  • contact.updated event and external CRM sync via webhooks and REST API
API
GET/contactsPATCH/contacts/{id}GET/tagsPOST/contacts/{id}/tagsGET/ratings
05 · Missed & queue New

Queue SLA control and rescue desk for conversations where a client waited too long or left contact details.

  • Focused list of unanswered chats with waiting timer and one‑click intercept
  • Automatic AI assistant pickup when operators time out
  • Overnight and offline inquiry collection with instant messenger reply
API
GET/support/queuePOST/chats/{id}/claimGET/chats?status=unanswered
06 · Requests & SLA New

Tickets opened by the AI, an operator or your app: number, reason, priority, SLA.

  • Kanban: open, in progress, closed; overdue SLA highlighted
  • Close and reopen; a close‑only scope
  • ticket.created to helpdesk/CRM and queue for Support‑agent API
API
GET/support/ticketsPOST/support/tickets/{n}/closePOST/support/tickets/{n}/reopenPOST/support/chats/{id}/claim
More
07 · Smart invitations New

Start the conversation first — automatically based on visitor behaviour.

  • Show rules: time on page, source, cart, repeat visit
  • Rule templates and on/off with one switch
  • Funnel «shown → dialog → lead»
API
PUT/invitations/rulesPOST/invitations/rules/{id}/enabledinvitations/templatesGET/invitations/funnel
08 · Content & publishing New

AI Content Factory: turns real customer questions and your knowledge base into posts, articles and TEGAS 720p videos with auto‑publishing.

  • Topic suggestions mined from real weekly conversations and demand signals
  • Generation of copy, cards and TEGAS 720p videos with audio
  • Publishing calendar and cross‑posting to Telegram, VK and site blog
API
POST/content/postsPOST/content/video/generateGET/content/calendar
09 · Analytics

How the team performs, how much AI resolves and where clients come from.

  • Dialogs per day: accepted and missed
  • Sources by channel and operator efficiency
  • Customer ratings and reviews after conversations
API
GET/statsGET/stats/channelsGET/stats/timeseriesGET/agents/statsGET/ratings
10 · Marketing & broadcasts New

Broadcasts and triggered campaigns per channel — only to clients who consented.

  • Broadcasts: draft → start → delivery statuses
  • Marketing campaigns of different types: one‑off and triggered
  • State transitions and sending via API
API
POST/broadcastsPOST/broadcasts/{id}/startmarketing/campaignsPOST/marketing/campaigns/{id}/send
11 · AI agents & voice New

Assistants, AI operators, voice (STT/TTS), BYOK provider keys, self‑learning, wishes and versions — on one page.

  • Multiple assistants with role and language, speech‑to‑text and text‑to‑speech
  • Own provider key (BYOK) and model picked from those available to it
  • Self‑learning: cycles, persona versions with rollback, kill‑switch and owner wishes
API
ai/assistantsai/operatorsai/credentials/{id}/modelsai/learning/persona‑versionswishes/{id}/previewai/alertsai/marketplace
More
12 · Knowledge & learning

Sources the AI answers from: site, documents and strict rules. See what is indexed.

  • Crawler: address, schedule, page errors, stop
  • PDF and DOCX uploads with indexing status
  • Rules: Q&A and strict statements + search preview through AI eyes
API
PUT/kb/crawlerPOST/kb/uploadskb/rulesGET/kb/searchGET/kb/status
More
13 · Customer issues New

What hurts your customers and what they ask for that you don’t have yet.

  • Problems with statuses new / in_progress / resolved / recurring
  • Analysis mode and monthly spending cap
  • Demand signals by category with counts
API
GET/problemsPATCH/problems/settingsPOST/problems/{id}/statusGET/ai/demand‑signals
More
14 · Widget New

Appearance (Minimal, New Classic, AI Capsule and Classic skins), operator avatar, languages and installation on your site.

  • Chat skins (Minimal, New Classic, AI Capsule, Classic), custom design and custom icons
  • Continue conversation in WhatsApp, Telegram, Instagram, Messenger, Viber, or regional channels like VK, Avito and MAX keeping context
  • Widget language (incl. auto) and one‑click auto‑translation into 25 languages
  • Embed code and instant cache purge after changes
API
GET/widget/settings/schemaGET/widget/skinsPOST/widget/iconsPUT/widget/languagePOST/widget/translations/regenerateGET/widget/embedPOST/widget/cache/purge
15 · Channels & matrix

Connect messengers, social networks, marketplaces and custom API channels with live status and a channel × site matrix.

  • WhatsApp Business (Cloud API), Telegram, Messenger, Apple Messages for Business, Viber, AliExpress, custom API channels, plus regional channels (VK, Avito, MAX, CIAN, OK)
  • Multi‑account support for connected channels and regional marketplaces
  • Connection verification, health status and secret rotation
API
PUT/messengers/{provider}POST/messengers/{provider}/verifymessengers/vk/communitiesmessengers/avito/cabinetsGET/channels/{id}/status
16 · Team & departments New

Agents, departments with a weekly schedule and external operators — your bot or system connected via webhook.

  • Invite, suspend and restore agents, name and avatar for the widget header
  • Departments: own channels and agents, hourly 7‑day schedule
  • External webhook operators: connection tests, lifecycle and queue drain
API
agentsPOST/agents/{id}/suspendPUT/departments/{id}/schedulePUT/departments/{id}/agentsPOST/external‑operators/{id}/testsPOST/external‑operators/{id}/lifecycle
17 · API tokens New

Keys for your systems and AI apps — with exact rights.

  • 53 scopes, presets — incl. «Setup via AI» (9 scopes)
  • Edit scopes without reissuing the token
  • Token shown once, only a hash is stored
API
Bearerrequired_scopesX‑RateLimit-*
More
18 · Integrations & webhooks New

Dashboard events — to your CRM, helpdesk or backend with guaranteed delivery.

  • 11 events: chat.*, message.created, offline_message.created, contact.updated, rating.created, ticket.created, agent.*
  • HMAC‑SHA256 signature, secret rotation, delivery log and redelivery
API
POST/webhook‑subscriptionsGET/webhook‑subscriptions/{id}/deliveriesPOST…/redeliverPOST…/rotate‑secretGET/webhook‑events
More
19 · Billing & plans

Balance, subscriptions and invoices without calling accounting.

  • Wallet balance, AI budget and auto top‑up
  • Invoices, acts and transactions; multiple legal entities in one account
API
GET/billing/balanceGET/billing/subscriptionsGET/billing/invoicesGET/billing/transactionsbilling/entities
More
20 · Affiliate program

Recommend Smartbtn and earn up to 35% of every client payment.

  • Referrals, their payments and transparent tiers 25% → 30% → 35%
  • Earnings and bank payouts, minimum $60
API
GET/partnerGET/partner/referralsGET/partner/percent‑tiersGET/partner/withdrawals
More
Web Application · PWA & Mobile Apps New design

Operator Web Application & mobile apps

Install the new Operator Web Application (PWA) to macOS Dock, Windows taskbar or your phone’s home screen in one click: standalone window without browser tabs, Web Push notifications, AI co‑pilot and instant shortcuts.

App Store Google Play RuStore Open in browser
Start

Open your dashboard.
The first month is free.

«Free» — forever, for one operator. Paid plans «Team», «Business» and «Enterprise» — from $15 per operator seat per month; seats 2 and 3 are free.

Try freePricing