Transparent plans synced with your dashboard.
Start free forever, or pick Team, Business or Enterprise. On any paid plan the first three operators work for the price of one (seats 2 and 3 are free), observers and admins do not take seats, and AI works either on your own key ($0) or via ready SmartBTN AI packages.
For getting started and a small website: 1 operator seat, up to 2 channels, 60 days of history.
- Live chat and website widget
- iOS, Android & Web apps (plus RuStore)
- AI agents (own key or SmartBTN AI plan)
- “Today” live dashboards
- Quick call & offline message collector
All messengers, social networks & marketplaces without surcharges, CRM, smart invitations and Content Factory.
- All channels: WhatsApp, Telegram, Messenger, Apple Messages, Viber & regional platforms — unlimited
- Marketplace & classifieds accounts (incl. Avito) without extra charge ($0)
- Unlimited dialog history
- CRM and customer cards
- Smart invitations to chat
- Content Factory (posts, images, TEGAS video)
- Quick replies, templates, reports & exports
Analytics advice, chat routing, manager supervision, telephony, REST API & no SmartBTN branding.
- Analytics advice & automated problem insights
- Scheduled email reports
- Chat routing, departments & distribution
- Missed chats & SLA response control
- Manager role (live supervision & chat takeover)
- Telephony & callback integration
- Full REST API /api/v1 & webhooks
- No SmartBTN logo in the widget
For large teams (from 5 seats): voice AI agents, audit log, access rights & AI Start plan included free.
- AI “Start” plan (volume $12 / 10,000 req) included free for every project
- Voice AI agents (phone calls & STT/TTS)
- Audit log and granular access permissions
- Project transfer between accounts
- Priority support & dedicated account manager
Work on your own API key ($0) or via SmartBTN AI packages
Every AI function in your project — AI agents, Content Factory (posts & images), TEGAS 720p video, Voice agents, and Audit & Self‑learning — can be switched independently between Your Own Key and SmartBTN.
- No fixed monthly bundle
- 20 requests / min · 3 concurrent
- Queue priority: standard
- up to 10,000 requests / month
- 30 requests / min · 3 concurrent
- Queue priority: normal
- up to 55,000 requests / month
- 120 requests / min · 10 concurrent
- Queue priority: high
- up to 240,000 requests / month
- 600 requests / min · 40 concurrent
- Queue priority: highest
Save up to 25% when paying for 3, 6, 9 or 12 months
For accounts on classic per‑seat billing, multi‑month packages reduce the cost per operator seat from $6 to $5/month, while keeping seats #2 and #3 free.
Cards, invoices & international gateways
Stripe, PayPal, Payssion, Cryptomus, bank cards, or PDF bank invoice for legal entities (/v1/billing/invoices), plus T‑Bank and YooMoney (Assist). Single multi‑currency wallet (USD, EUR, RUB) with top‑ups from $1 to $3,610).
Unused days credited + 3‑day grace period
When upgrading to a higher plan or AI package mid‑month, unused days of the current period are automatically credited toward the new price. If balance is low on renewal day, a 3‑day grace period keeps your team working.
“Current plan preserved” for active clients
Already paying under classic operator seats? Your existing rate and paid period remain untouched until you explicitly choose to switch to the new tariff grid in the dashboard.
Calculate your exact monthly & annual cost
Select a plan, number of operators and optional SmartBTN AI package. Seats #2 and #3 are automatically deducted as free bonus seats.
All 4 plans side by side
Every capability across communication channels, sales & CRM, analytics, team management, AI and enterprise security.
| Dashboard feature or capability | Free $0 |
Team $15/mo |
Business $29/mo |
Enterprise $49/mo |
|---|---|---|---|---|
| Communication & Channels | ||||
| Website live chat & widget (desktop & mobile) | ✓ | ✓ | ✓ | ✓ |
| iOS, Android & Web apps (plus RuStore) | ✓ | ✓ | ✓ | ✓ |
| Connected channels (WhatsApp, Telegram, Messenger, Apple Messages for Business, Viber, AliExpress, custom API channels, plus VK, MAX, CIAN & OK) | Up to 2 channels | Unlimited | Unlimited | Unlimited |
| Multi‑account classifieds & marketplaces (incl. Avito) without extra charge | — | $0 · unlimited | $0 · unlimited | $0 · unlimited |
| Dialog history retention | 60 days | Unlimited | Unlimited | Unlimited |
| Quick replies, templates & attachments | — | ✓ | ✓ | ✓ |
| Sales, CRM & Conversion Widgets | ||||
| CRM & customer cards with history and tags | — | ✓ | ✓ | ✓ |
| Smart invitations by behavior rules & funnel | — | ✓ | ✓ | ✓ |
| Content Factory (posts, images & TEGAS video) | — | ✓ | ✓ | ✓ |
| Widget tools: Price list, Directions, Quizzes, Callback | — | ✓ | ✓ | ✓ |
| Widget in 25 languages with auto‑translation | ✓ | ✓ | ✓ | ✓ |
| Remove SmartBTN branding from widget | — | — | ✓ | ✓ |
| Analytics & Quality Control | ||||
| Real‑time “Today” dashboards | ✓ | ✓ | ✓ | ✓ |
| Operator & channel reports and data exports | — | ✓ | ✓ | ✓ |
| Analytics advice, customer problem insights & demand signals | — | — | ✓ | ✓ |
| Scheduled email reports | — | — | ✓ | ✓ |
| Missed chats & SLA response time control | — | — | ✓ | ✓ |
| Team Management & Routing | ||||
| Operator seats & bonus seats (“3 for the price of 1”) | 1 seat | From 1 (seats 2 & 3 — $0) | From 1 (seats 2 & 3 — $0) | From 5 (seats 2 & 3 — $0) |
| Free observer and administrator seats | ✓ | ✓ | ✓ | ✓ |
| Chat routing, departments & 7‑day schedule | — | — | ✓ | ✓ |
| Manager role (live chat supervision & takeover) | — | — | ✓ | ✓ |
| Telephony & call integration | — | — | ✓ | ✓ |
| Internal support tickets with priority & SLA | — | ✓ | ✓ | ✓ |
| AI, API & Enterprise Security | ||||
| 24/7 AI agents, RAG knowledge base & self‑learning with rollback | ✓ | ✓ | ✓ | ✓ |
| BYOK mode (OpenAI, Claude, DeepSeek, Gemini, Mistral, OpenRouter, Groq, OpenAI‑compatible, plus GigaChat & YandexGPT) | $0 fee | $0 fee | $0 fee | $0 fee |
| Included SmartBTN AI package | Optional | Optional | Optional | AI Start ($12) included free |
| Voice AI agents (phone calls, STT/TTS) | — | — | — | ✓ |
| REST API /api/v1 (245 endpoints, 53 scopes) & 12 webhook events | — | — | ✓ | ✓ |
| Audit log, granular permissions & project transfer | — | — | — | ✓ |
| Priority support, dedicated manager & legal entity invoices | — | Dashboard invoices | Dashboard invoices | Dedicated manager + SLA |
Earn 35% from every payment of referred clients
Over 1,000 web studios, integrators and agencies already increase their recurring revenue with Smartbtn. Monthly payouts to your corporate bank account.
Transparent terms for studios & integrators
- 35% commission from every subscription payment of your referrals
- Monthly payouts directly to your corporate bank account
- Minimum payout threshold — $60
- Progressive percent tiers in the partner dashboard (/v1/partner/percent‑tiers)
- Personal consultations, 24/7 technical support and payout control
- Ready‑to‑sign partner agreement template in your dashboard
Frequently asked questions
Clear answers about the 4 main plans, the “3 operators for the price of 1” formula, AI packages vs BYOK, multi‑month discounts and legal entity invoices.
How do the 4 main plans work and how do they differ?
The dashboard offers 4 plans: Free ($0 forever, 1 seat, up to 2 channels, 60 days history), Team ($15/mo or $12/mo yearly — all messengers & marketplaces without surcharges, CRM, Smart invitations, Content Factory), Business ($29/mo or $23/mo yearly — adds Analytics advice, routing, manager role, telephony, REST API & unbranded widget) and Enterprise ($49/mo or $39/mo yearly, from 5 seats — adds Voice AI agents, audit log, project transfer, and the AI Start plan included free for every project).
How does the “First three operators for the price of one” rule work?
On any paid plan (Team, Business, Enterprise) as well as classic seat packages, operator seats #2 and #3 are free (2 bonus seats). The formula is max(1, seats − 2). Thus 1, 2 or 3 operators pay for just 1 seat; 4 operators pay for 2 seats; 5 operators on Enterprise pay for 3 seats. Observers, administrators and AI agents never consume paid seats.
What is the difference between “Own Key” and “Via SmartBTN” AI modes?
Each AI function (AI agent replies, Content Factory, TEGAS video, Voice agents, Audit & self‑learning) can run on Your Own Key ($0 fee from SmartBTN, billed directly by your provider) or Via SmartBTN using platform keys — either pay‑as‑you‑go from your project balance or with a monthly AI package: Start ($9.90 → $12 volume, +21%), Growth ($49 → $65 volume, +33%), or Scale ($199 → $280 volume, +41%).
What discounts apply to 3, 6, 9 and 12‑month operator packages?
In the classic seat catalog, 1 month is $6/mo (with seats 2 & 3 free), 3 months is $16 (−10%), 6 months is $31 (−15%), 9 months is $43 (−20%), and 12 months is $54 (−25%). In the main tariff grid, annual billing saves 20% on Team and Enterprise and 23% on Business.
Can I cap AI spending beyond the included package volume?
Yes. In “AI: Tariff & Usage” (`/lk/ai‑pricing`) you can set an overage cap. Setting it to `0` stops platform AI automatically as soon as the included monthly volume is reached, guaranteeing zero extra charges from your project balance.
How can a legal entity pay by bank invoice and which gateways are supported?
In Billing you can top up from $1 to $3,610 via Stripe, PayPal, Payssion, Cryptomus, bank card, or generate an instant PDF bank invoice for legal entities (`/v1/billing/invoices`), plus T‑Bank and YooMoney (Assist). A 3‑day grace period protects active subscriptions on renewal.
Are there any extra fees for multiple messenger, marketplace or classifieds accounts?
No. On Team, Business and Enterprise, connecting all messengers (WhatsApp, Telegram, Messenger, Apple Messages, Viber), social networks and marketplaces (including multi‑account classifieds like Avito) is included at $0 extra cost.
Who can join the 35% partner program?
The partner program is open to legal entities, agencies and integrators, paying up to 35% from every payment of referred clients. Payouts are sent monthly to your bank account starting from $60.