Refund and Cancellation Policy

Effective date: October 22, 2026

This policy explains when SmartBTN LLC (“Smartbtn”, “we”) refunds payments for the Service and how to cancel a subscription. It is part of our Terms of Service.

1. Refund window

1.1. You may request a full refund of a payment within 10 (ten) calendar days from the date of that payment (a top-up of your Account balance or a payment for a Plan).

1.2. Plan renewals charged from your balance are not refundable once the new period has started, except where required by law or where the charge was made in error (for example, a duplicate charge, or a renewal charged after you had turned renewal off). Automatic top-ups of the balance are payments too: the 10-day rule in Section 1.1 applies to each of them.

1.3. If we materially remove a paid feature or terminate the Service for reasons other than your breach, we refund the prepaid fees for the unused part of the period, as described in the Terms of Service.

2. Refund eligibility

A refund requires good-faith and lawful use of the Service. We may decline a refund if the Account was used for spam, fraud, phishing, malware or other abuse, or was suspended for a breach of the acceptable use rules, or where the same person has already received a refund for an earlier subscription.

3. Non-refundable items

• AI usage packages, message or credit top-ups and other usage-based purchases to the extent they have been consumed;
• third-party costs you pay through your own accounts with AI, messaging, telephony or other providers (including “bring your own key” usage);
• bonus, promotional or referral credits that were not paid for;
• bank, currency-conversion and payment-provider fees that the provider does not return to us, which may be deducted from the refund where the law allows.

4. Renewal, automatic top-up and cancellation

4.1. Paid Plans renew from your Account balance until you turn renewal off; automatic top-up of the balance (where available) works only if you turned it on. You can turn off renewal and automatic top-up at any time in the dashboard, in the Billing section, at no charge and without contacting support. If you cannot do it in the dashboard, email info@smartbtn.me from the email address of your Account.

4.2. After renewal is turned off the Plan stays active until the end of the paid period, and then the Account moves to the free Plan (where available) or paid features stop. Turning off renewal does not by itself entitle you to a refund for the current period.

4.3. If you subscribed through a mobile app store, cancel and request refunds through that store; its refund rules apply.

5. How to request a refund

Send a request to info@smartbtn.me or through the support chat in the dashboard with:

• the email address or ID of your Account;
• the date, amount and method of the payment and, if available, the invoice or receipt number;
• the reason for the request.

Never send full card numbers, CVV/CVC codes or one-time passwords — we do not need them.

6. Processing time

We review requests and, if approved, initiate the refund as soon as reasonably possible, normally within 14 calendar days. Refunds are returned to the original payment method; we do not refund to other cards, accounts or wallets except where the original method can no longer accept the refund and the law allows another method. It may take your bank or payment provider additional time to credit the funds.

7. Chargebacks

Please contact us before disputing a charge with your bank — most issues are resolved faster directly. If a chargeback is opened, we may suspend the paid features of the Account until it is resolved.

8. Your statutory rights

This policy does not limit any non-waivable rights you may have under the consumer protection laws of your place of residence.

9. Contact

SmartBTN LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA. Email: info@smartbtn.me.