Every conversation with customers — in one button
Live chat, 11 messengers and marketplaces including Avito, callback, price list, directions, quizzes, smart invitations and broadcasts. One widget on the site, one inbox for the team, one analytics screen.
Live chat
A chat widget that works on any site and any device. Customers write in the widget — operators answer from the dashboard, the web version or the phone app.
- Works on every device and on any site — desktop, tablet, phone
- iOS and Android apps, plus a web version for the computer
- Clear interface: queue, history and customer card on one screen
- Your own logo and widget design: skins, icons, colours, texts
- Chatbots take typical questions, people take the rest
- All messengers in the same window as the site chat
- Reminders right in the chat — call back, write, send an invoice
- A single conversation history for each customer, across all channels
- Quick phrases — templates for typical answers in one click
- Data safety and 24/7 support
Quality control
Unlike phone calls, every chat stays on record — quality is easy to check.
Working time, response speed, closed and in‑progress requests.
Who is overloaded and who is free — redistribute chats in time.
For the team and for each operator, by day and by channel.
The customer rates the dialog — weak spots become visible.
A contact base from all channels; tags for segments and broadcasts.
Messengers & social networks
Customers write wherever it suits them. All messages land in one window, and your reply goes back to the customer’s messenger.
WhatsApp Business (Cloud API)
Telegram
Messenger (Facebook)
Apple Messages for Business
Viber
AliExpress (incoming)
Custom channel via API
Site chat
VK
Avito
MAX
CIAN
OK (Odnoklassniki)
Sell faster than competitors
- Resolve even complex questions quickly — the whole history is at hand
- Place orders and requests in seconds
- Track the quality of work
- Find the most effective request sources
- Visitor info: name, contacts and even the page they are on now
Click a channel to filter the inbox, click a dialog to see where the reply goes.
Can I get an invoice for a company?
Hi! Is my order packed yet?
Thanks, received everything
Is the Oslo sofa available in grey?
Can I try it on?
Is the price final?
When does the pickup point open?
Is the flat still available?
What’s the shop address?
Bots answer standard questions, complex ones go to operators. More requests handled, higher conversion.
Typical questions get ready answers — shorter dialogs, nothing important is missed.
Leave a reminder right in the chat — you won’t forget to call or write back.
The whole history in one window: you always know where the dialog stopped and can continue any time.
More requests — add operators. No extra accounts and no separate registration for each.
Avito: all chats in one place
Connect every Avito account to Smartbtn and answer buyers from the same window as the site and messengers.
Why Smartbtn for Avito
- Instant response to messages
- Automatic synchronisation
- Personal settings for chats and notifications
- Integration with other messengers
- Data archive
- 24/7 support
No need for several devices for several accounts: all Avito accounts in one dashboard.
No time wasted finding and logging into the right account — all Avito dialogs in one window.
Answer Avito buyers without delays — nobody is left without attention.
A clear interface and extra options to set things up the way you like.
Can’t always pick up a call? Talk to customers where, when and how you want.
Callback from the site
The customer leaves a number — you call back while they are ready to buy. More calls, higher conversion and profit.
Leave your number — the call is free
- Flexible call settings
- Customer information next to the request
- Call statistics
- Payment according to your plan
- 24/7 support
Chatbot
Answers frequent questions instantly and around the clock, and hands the dialog to a person when needed.
- Instant answers to frequent questions — delivery, prices, hours, address
- Works 24/7, including nights and weekends
- Smooth handoff to an operator with the full context of the dialog
- Learns from dialogs and your knowledge base
Directions
Visitors build a route right in the widget — without leaving the site and without extra apps or maps. More loyalty, fewer “how do I find you?” calls.
- Convenient route: on foot, by car or even by scooter
- No need to download extra apps or maps
- All addresses in one button — no limits
- Add as many addresses as you need
Price list
“Check your DMs” is outdated and pushes buyers away. With the Price tab customers see prices at once, and you don’t answer the same question a hundred times.
Quiz builder
Simple tests, surveys and quizzes that bring customers: maximum effect with minimum time and money.
How it works
A quiz helps a buyer choose a product or service faster than searching and comparing items in a catalogue. Get the buyer interested before your competitors do.
- Site conversion grows several times
- Setup takes a few minutes
- No extra costs
- Less time spent processing orders
- New customers
- Shows which items attract buyers most
- Ready templates — if you don’t know where to start
What a good quiz looks like
Even the title hooks, and each next question pulls the buyer on — they want to see the result.
Consistent questions help the buyer choose and lead them smoothly to the purchase.
Clear, easy questions that take seconds to answer.
The customer enters data for the estimate and sends a request; the manager calls back with a ready offer.
Smart invitations
The widget speaks first — but only when it makes sense: by visitor behaviour, not by timer. You see the whole funnel from show to request.
- Display rules by behaviour: page, time on site, repeat visit, traffic source
- Rule templates — start with ready scenarios
- Turn any rule on and off in one click, without deleting it
- Funnel “show → dialog → request” for each setup
- Available via API: rules, templates, funnel
Toggle the rules — the funnel recalculates.
page + time
repeat visit
exit intent
traffic source
Broadcasts & campaigns
Messages to your customers in the channels where they already talk to you. Only to those who gave consent — the rest are excluded automatically.
- Broadcasts by channel: pick messengers and a segment by tags
- Customer consent is checked for every recipient
- Launch and statuses: draft → scheduled → sending → done
- Marketing campaigns of different types — several broadcasts under one goal
- Replies to a broadcast arrive in the common inbox as regular dialogs
Departments & schedule
Sales, support, service — each department has its own channels, operators and working hours. Dialogs go to those who can answer right now.
- Channels and operators assigned to departments
- Schedule for 7 days for each department
- Outside working hours — bot, callback request or offline message
- Transfer of a dialog between departments without losing history
Click a day to make it a day off.
External operators
Connect your own bot, a call centre system or any service as an operator. It receives dialogs via webhook and answers like a regular team member.
- Connection via webhook: your URL and signing secret
- Test requests before launch — see the response code and time
- Lifecycle: testing, in work, wind‑down, off
- Graceful wind‑down: active dialogs are finished or passed to people
- Requests are signed: X‑Smartbtn‑Signature, HMAC‑SHA256
// Example request to your operator (simplified) POST https://bot.example.com/smartbtn X-Smartbtn-Event: message.created X-Smartbtn-Signature: sha256=v1:<hmac> { "id": "evt_…", "type": "message.created", "data": { … } }
Widget in 25 languages
One widget for every audience: pick the language, and widget texts are translated automatically. The AI operator’s name and greeting are set for each language.
- Widget language and auto‑translation of all its texts New
- AI operator name and greeting in each language New
- Your logo, skins and launcher icons — or upload your own icon
- Individual design: colours, texts, position, set of tabs
- Installation code is one line; changes apply without re‑installation
- Cache reset in one click — visitors see the new version at once
Operator Web Application (PWA) & mobile apps
Install the new Smartbtn Operator Web Application on your computer or phone in one click — standalone window without browser tabs, Web Push notifications, AI co‑pilot and unified inbox.
Reservation #4821 for 2 sets is confirmed until 20:00, invoice for ₹19,800 has been sent to chat and email.
Customer 360° dossier
Ticket & demand signals
Operator Informers (36)
- Standalone PWA window in macOS Dock, Windows taskbar or phone home screen
- Instant access to all tools and AI co‑pilot drafts
- Push notifications — no message goes unnoticed even when the browser is closed
- Keyboard‑first interface: ⌘K search, ⌘1…4 tabs, ⌘↵ instant reply
- Works in all modern browsers and adapts to tablets and phones
- Everything is there: WhatsApp, Telegram, Messenger, chatbot, callback, Directions, Price, operator monitoring and statistics
Maria: Hello! Is the order ready?
New request: +7 9•• •••-12‑40, page /delivery
Igor: Is the price final?
Analytics
Up‑to‑date numbers on the service: watch agents and their load so that no customer is missed.
One plan — everything included
All channels, apps, widget tools, statistics and new AI features. The first month is free on first registration.