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Uy / Boshqaruv paneli
06 · b tugmasi · Pulse terisi

The new personal dashboard.
Pulse skin, ⌘K & all 34 sections.

Warm paper palette, vermilion #FF4B2B / cobalt #2563EB accent, multi‑site scope switcher, ⌘K command palette, 5 live Pulse informers (8 KPIs, 46:1 dialog ratings, AI customer problem clustering, SLA alerts and 15 quick tiles) — click through the 1:1 interactive replica of the production dashboard below.

Ekskursiyani boshlangKirish
Pulse · 1:1 Production34 Sidebar Sections5 Live Informers · 8 KPIsiOS · Android · Google Play · RuStore
Guided Product Tour · 1:1 with production Pulse skin

8‑step guided product tour + free exploration of all 34 sections

Follow the 8‑step guided storyline with spotlight coachmarks (including the new PWA Mobile App launcher), or freely click any of the 34 sections, switch roles and press ⌘K.

🧭 Product Guide (8 steps):
Smartbtn · Pulse Dashboard (all 34 sections · 1:1 prod) avtotur
All sites (8)/Uy
updated 2s ago

Good afternoon, Anton

3 awaiting reply · 28 online now · 2 AI alerts · AI resolves 79% without humans · All sites (8) · edme.pro, coffee‑lab.ru +6
Chat rating today★ 4,918 ratings today · 96.5% positive
Bugun dialoglar84+19%Session: 24h gap · 66 resolved by AI (79%)
Saytda onlayn28liveReal‑time · 9 on /pricing, 6 in /cart
Unread / Awaiting reply12 / 3Operator neededNew messages in queue
Ticket rating today (Freshdesk)★ 4,86 ticket ratings today · CSAT 94%
New tickets (Freshdesk + SB)4Awaiting first reply · L2 bridges active
Overdue by SLA1SB‑10485Ticket SB‑10485 · action needed
Calls & Voice AI today1611 handled by Voice AI · avg 1:24
★ Dialog ratings · 7 days46 positive per 1 negative
👍 Positive138 96,5%
👎 Negative3 −2
● Neutral2
○ Unrated64 143 of 207
edme.pro 👍64 👎1 coffee‑lab.ru 👍48 👎0 zerno‑b2b.ru 👍26 👎2
Customer problems (AI clustering) +3 in 24h
⚡ Spike: Invoice payment / B2B Faster Payments failing · EDI 5 · Checkout 27 in 3h
Corporate invoice generation error on orders over 50,000 ₽
B2B Invoices 14EDI 9📍 zerno‑b2b.ru 16
23
+42%
SMS verification code not arriving on loyalty login
Auth 8📍 coffee‑lab.ru 12
12
Yangi
Rescheduling subscription delivery date on mobile
Delivery 9📍 edme.pro 9
9
−18%
E'tibor kerak4
● O'tkazib yuborilgan va navbat: 2 mijoz > 3 daqiqa kutmoqda · edme.pro
● Ticket SB‑10485 · Double subscription charge (SLA: 42m)
● 2 operator AI wishes awaiting KB approval
● Client changed rating ★ 5 → ★ 2 in dialog #4812
Project sites8 sites active
SaytSkin & AIOnlaynKutilmoqda
edme.proLiquid Glass · ИИ вкл142
coffee‑lab.ruNew Classic · ИИ вкл81
zerno‑b2b.ruVoice AI + Chat40
cakes‑spb.ruClassic · ИИ вкл20
Quick links (all 15 cabinet tiles) Role: Owner / Admin — 100% sections unlocked
01 · Home (Pulse) · 5 informers & 8 KPIs Yangi

Complete daily summary for a single site or across all 8 projects: 8 daily KPIs, 46:1 dialog ratings, AI customer problem clustering with spike detection, SLA alerts and all 15 quick‑access tiles.

  • Project scope switcher: single site or aggregated across all sites
  • 8 daily KPIs: chat rating, dialogs (AI share), online, queue, Freshdesk CSAT, tickets, SLA overdue and Voice AI calls
  • «Dialog ratings (46:1)» informer with per‑site breakdown and «Customer problems (AI clustering)» with spike detector
  • All 34 sidebar sections, 15 quick tiles and role switching (Owner/Admin, Operator, Observer)
API
GET/statsGET/ratingsGET/problemsGET/support/tickets
02 · Suhbatlar

Saytdan, messenjerlardan va Avitodan kelgan har bir so'rov filtrlar bilan bitta navbatda. Agent dialogni oladi, uni hamkasbga yoki bo'limga o'tkazadi va uni yopadi.

  • Filtrlar bilan navbat: meniki, javobsiz, AI bilan, kanal bo'yicha; to'liq matnli qidiruv
  • Da'vo qilish, uzatish, ikkinchi agentni qo'shish, yopish; terish va ko'rilgan holatlar
  • Muloqot oynasi ichida AI yordamchi uchuvchi taklifi va AI javobi, xulosa bilan uzating
  • Muloqot oynasidan so'ng reyting so'rovi, transkriptni eksport qilish va CRM bitimini yaratish
API
GET/chatsPOST/chats/{id}/claimPOST/chats/{id}/transferPOST/chats/{id}/closePOST/chats/{id}/rate‑requestGET/chats/{id}/transcript
03 · Onlayn tashrif buyuruvchilar Yangi

Haqiqiy vaqtda saytingizni kim ko'rayotganini ko'ring: shahar, qurilma, joriy sahifa, UTM manbasi va bir marta bosish bilan "Chatni boshlash" tugmasi.

  • Saytdagi sahifa izi va vaqti bilan jonli tashrif buyuruvchilar oqimi
  • Operatordan shaxsiy xabar bilan qo'lda suhbatga taklifnoma
  • Smart avtomatik taklifnomalar va mijoz kartasi bilan bog'langan
API
GET/visitors/onlinePOST/visitors/{id}/inviteGET/invitations/funnel
04 · Mijozlar va takliflar · CRM Yangi

Yagona mijoz kartasi va barcha kanallar bo'ylab bitim liniyasi: ism, kontaktlar, bitim qiymati, tarix, teglar va reytinglar.

  • Kelishuvlarni to'g'ridan‑to'g'ri suhbat, quvur bosqichlari va qiymatidan yarating va kuzatib boring
  • Segmentlar uchun teglar: VIP, ulgurji, B2B, shikoyat — filtr va CSV eksporti
  • contact.updated hodisasi va vebhooks va REST API orqali tashqi CRM sinxronlash
API
GET/contactsPATCH/contacts/{id}GET/tagsPOST/contacts/{id}/tagsGET/ratings
05 · O'tkazib yuborilgan va navbat Yangi

Mijoz juda uzoq kutgan yoki aloqa ma'lumotlarini qoldirgan suhbatlar uchun SLA nazorati va qutqaruv stolini navbatga qo'ying.

  • Kutish taymerli va bir marta bosish bilan ushlab turuvchi javobsiz chatlar ro'yxati
  • Operatorlar vaqti tugagach, AI yordamchisini avtomatik qabul qilish
  • Tezkor messenjer javobi bilan tunda va oflayn so'rovlar to'plami
API
GET/support/queuePOST/chats/{id}/claimGET/chats?status=unanswered
06 · So'rovlar va SLA Yangi

AI, operator yoki ilovangiz tomonidan ochilgan chiptalar: raqam, sabab, ustuvorlik, SLA.

  • Kanban: ochiq, davom etayotgan, yopiq; muddati o'tgan SLA ta'kidlangan
  • Yopish va qayta ochish; faqat yaqin doira
  • ticket. helpdesk/CRM uchun yaratilgan va Support‑agent API uchun navbat
API
GET/support/ticketsPOST/support/tickets/{n}/closePOST/support/tickets/{n}/reopenPOST/support/chats/{id}/claim
Batafsil
07 · Aqlli taklifnomalar Yangi

Avval suhbatni boshlang - tashrif buyuruvchining xatti‑harakati asosida avtomatik ravishda.

  • Qoidalarni ko'rsatish: sahifadagi vaqt, manba, savat, takroriy tashrif
  • Qoida shablonlari va bitta kalit bilan yoqish / o'chirish
  • Huni «ko'rsatilgan → dialog → etakchi»
API
PUT/invitations/rulesPOST/invitations/rules/{id}/enabledinvitations/templatesGET/invitations/funnel
08 · Kontent va nashr Yangi

AI Content Factory: mijozlarning haqiqiy savollari va sizning bilim bazangizni postlar, maqolalar va TEGAS 720p videolarini avtomatik nashr qilish orqali aylantiradi.

  • Haqiqiy haftalik suhbatlar va talab signallaridan olingan mavzu takliflari
  • Nusxa, kartalar va audio bilan TEGAS 720p videolarni yaratish
  • Kalendarni nashr qilish va Telegram, VK va sayt blogiga o'zaro joylashtirish
API
POST/content/postsPOST/content/video/generateGET/content/calendar
09 · Analitika

Jamoa qanday ishlaydi, AI qanchalik hal qiladi va mijozlar qayerdan keladi.

  • Kuniga dialoglar: qabul qilingan va o'tkazib yuborilgan
  • Kanal va operator samaradorligi bo'yicha manbalar
  • Suhbatlardan so'ng mijozlar reytingi va sharhlari
API
GET/statsGET/stats/channelsGET/stats/timeseriesGET/agents/statsGET/ratings
10 · Marketing va eshittirishlar Yangi

Har bir kanal uchun translyatsiyalar va ishga tushirilgan kampaniyalar — faqat rozilik bergan mijozlar uchun.

  • Translyatsiyalar: qoralama → boshlanish → yetkazib berish holatlari
  • Har xil turdagi marketing kampaniyalari: bir martalik va ishga tushirilgan
  • Davlat o'tishlari va API orqali yuborish
API
POST/broadcastsPOST/broadcasts/{id}/startmarketing/campaignsPOST/marketing/campaigns/{id}/send
11 · AI agentlari va ovoz Yangi

Assistentlar, AI operatorlari, ovozli (STT/TTS), BYOK provayder kalitlari, o‘z‑o‘zini o‘rganish, tilaklar va versiyalar — bir sahifada.

  • Rol va til, nutqdan matnga va matndan nutqqa o'tishga ega bir nechta yordamchilar
  • O'z provayder kaliti (BYOK) va mavjud modellardan tanlangan
  • O'z‑o'zini o'rganish: tsikllar, orqaga qaytarish, o'chirish‑switch va egasining xohishiga ega persona versiyalari
API
ai/assistantsai/operatorsai/credentials/{id}/modelsai/learning/persona‑versionswishes/{id}/previewai/alertsai/marketplace
Batafsil
12 · Bilim va o'rganish

AI javob manbalari: sayt, hujjatlar va qat'iy qoidalar. Nima indekslanganligini ko'ring.

  • Crawler: manzil, jadval, sahifa xatolar, to'xtash
  • Indekslash holati bilan PDF va DOCX yuklamalari
  • Qoidalar: Savol‑javob va qat'iy bayonotlar + AI ko'zlari orqali qidiruvni oldindan ko'rish
API
PUT/kb/crawlerPOST/kb/uploadskb/rulesGET/kb/searchGET/kb/status
Batafsil
13 · Mijoz muammolari Yangi

Mijozlaringizni nima xafa qiladi va ular sizda hali yo'q narsalarni so'rashadi.

  • Yangi / in_progress / hal qilingan / takrorlanadigan holatlar bilan bog'liq muammolar
  • Tahlil rejimi va oylik xarajatlar chegarasi
  • Hisoblar bilan toifalar bo'yicha talab signallari
API
GET/problemsPATCH/problems/settingsPOST/problems/{id}/statusGET/ai/demand‑signals
Batafsil
14 · Vidjet Yangi

Tashqi ko'rinish (Minimal, New Classic, AI Capsule va Classic terilari), operator avatar, tillar va saytingizga o'rnatish.

  • Chat terilari (Minimal, New Classic, AI Capsule, Classic), maxsus dizayn va maxsus piktogramma
  • WhatsApp, Telegram, Instagram, Messenger, Viber yoki VK, Avito va MAX kabi mintaqaviy kanallarda suhbatni davom ettiring.
  • Vidjet tili (shu jumladan avtomatik) va bir marta bosish bilan 25 tilga avtomatik tarjima
  • Kodni o'rnatish va o'zgarishlardan so'ng keshni tezda tozalash
API
GET/widget/settings/schemaGET/widget/skinsPOST/widget/iconsPUT/widget/languagePOST/widget/translations/regenerateGET/widget/embedPOST/widget/cache/purge
15 · Kanallar va matritsalar

Jonli holat va kanal × sayt matritsasi bilan messenjerlar, ijtimoiy tarmoqlar, bozorlar va maxsus API kanallarini ulang.

  • WhatsApp Business (Cloud API), Telegram, Messenger, Apple Messages for Business, Viber, AliExpress, maxsus API kanallari, shuningdek, mintaqaviy kanallar (VK, Avito, MAX, CIAN, OK)
  • Ulangan kanallar va mintaqaviy bozorlar uchun ko'p hisobni qo'llab‑quvvatlash
  • Ulanishni tekshirish, sog'liq holati va maxfiy aylanish
API
PUT/messengers/{provider}POST/messengers/{provider}/verifymessengers/vk/communitiesmessengers/avito/cabinetsGET/channels/{id}/status
16 · Jamoa va bo'limlar Yangi

Agentlar, haftalik jadvalga ega bo'limlar va tashqi operatorlar - sizning botingiz yoki tizimingiz webhook orqali ulangan.

  • Vidjet sarlavhasi uchun agentlarni, ism va avatarni taklif qiling, to'xtating va tiklang
  • Bo'limlar: o'z kanallari va agentlari, soatlik 7 kunlik jadval
  • Tashqi webhook operatorlari: ulanish sinovlari, hayot aylanishi va navbatni yo'qotish
API
agentsPOST/agents/{id}/suspendPUT/departments/{id}/schedulePUT/departments/{id}/agentsPOST/external‑operators/{id}/testsPOST/external‑operators/{id}/lifecycle
17 · API tokenlari Yangi

Tizimlaringiz va AI ilovalaringiz uchun kalitlar - aniq huquqlar bilan.

  • 53 ta diapazon, oldindan sozlash - shu jumladan. "AI orqali sozlash" (9 ta maydon)
  • Tokenni qayta chiqarmasdan doiralarni tahrirlang
  • Token bir marta ko'rsatilgan, faqat xesh saqlanadi
API
Bearerrequired_scopesX‑RateLimit-*
Batafsil
18 · Integratsiyalar va vebhuklar Yangi

Boshqaruv panelidagi voqealar - kafolatlangan yetkazib berish bilan CRM, yordam stoli yoki serveringizga.

  • 11 ta voqea: chat.*, xabar.created, offline_message.created, contact.updated, rating.created, ticket.created, agent.*
  • HMAC‑SHA256 imzosi, maxfiy aylanish, yetkazib berish jurnali va qayta yetkazib berish
API
POST/webhook‑subscriptionsGET/webhook‑subscriptions/{id}/deliveriesPOST…/redeliverPOST…/rotate‑secretGET/webhook‑events
Batafsil
19 · Hisob‑kitob va rejalar

Buxgalteriya hisobiga murojaat qilmasdan balans, obuna va hisob‑fakturalar.

  • Hamyon balansi, AI byudjeti va avtomatik to'ldirish
  • Hisob‑fakturalar, aktlar va operatsiyalar; bir hisobda bir nechta yuridik shaxslar
API
GET/billing/balanceGET/billing/subscriptionsGET/billing/invoicesGET/billing/transactionsbilling/entities
Batafsil
20 · Hamkorlik dasturi

Smartbtn‑ni tavsiya eting va har bir mijoz to'lovining 35% gacha ishlang.

  • Referallar, ularning to'lovlari va shaffof darajalari 25% → 30% → 35%
  • Daromad va bank to'lovlari, minimalUZS 750,000
API
GET/partnerGET/partner/referralsGET/partner/percent‑tiersGET/partner/withdrawals
Batafsil
Veb‑ilova · PWA va mobil ilovalar Yangi dizayn

Operator veb‑ilovasi va mobil ilovalari

Yangi Operator veb‑ilovasini (PWA) macOS Dock, Windows vazifalar paneli yoki telefoningizning bosh ekraniga bir marta bosish bilan o‘rnating: brauzer yorliqlarisiz mustaqil oyna, Web Push bildirishnomalari, AI yordamchi uchuvchisi va tezkor yorliqlar.

App Store Google Play RuStore Brauzerda oching
Boshlash

Boshqaruv panelini oching.
Birinchi oy bepul.

"Bepul" - abadiy, bitta operator uchun. «Team», «Business» va «Enterprise» pullik rejalari — oyiga operator o'rindig'iga UZS 103,500 dan; 2 va 3 o'rindiqlar bepul.

Bepul sinab ko'ringNarxlash